Effective Date: [01 April 2024]
Overview
Thank you for shopping with us. We want to ensure your shopping experience is completely satisfactory. This Return Policy outlines our guidelines and processes for returns, refunds, and exchanges.
Return Window
- Customers have 14 days from the date of delivery to initiate a return
- The item must be returned within 7 – 10 days of the return approval
- Returns initiated after the 14-day window may not be accepted
Condition Requirements
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging with all tags attached
- Accompanied by the original receipt or proof of purchase
- Free from any signs of wear, damage, or alteration
Return Process
- Initiate Return: Contact our customer service team through email or the website’s return portal
- Return Authorization: Wait for our confirmation and Return Authorization Number (RAN)
- Package Item: Securely pack the item in its original packaging
- Ship Return: Send the item back using a tracked shipping service
- Refund Processing: Once received and inspected, refund will be processed
Refunds
- Original payment method will be used for refund
- Processing/Credit time: 7 – 10 business days after inspection
- Shipping charges are non-refundable unless the return is due to our error
- Original shipping costs will be deducted from refund amount
Non-Returnable Items
The following items cannot be returned:
- Digital products and downloaded software
- Items without original packaging or tags
Damaged or Incorrect Items
If you receive damaged or incorrect items:
- Contact us within 48 hours of delivery
- Provide photos of the damaged item or packaging
- We will arrange for return shipping at our expense
- A replacement or full refund will be issued
Exchange Policy
- Exchanges are processed as a return and new purchase
- Available only for unused items within the return window
- Subject to product availability
Shipping and Delivery
- Shipping/Delivery will be done within 7 – 10 days
- Replaced product will be shipped/delivered within 7 – 10 days on return of damaged or incorrect items
- Free shipping on damaged or incorrect items
Shipping Costs
- Standard returns: Customer is responsible for return shipping costs
- Exchanges: Free shipping on replacement item
- Damaged/incorrect items: We cover return shipping costs
Contact Information
For any questions about our return policy:
- Email: info@quriousmind.co.in
- Phone: +91 9225904430
- Hours: 9:30am 6:30 pm.
Policy Updates
We reserve the right to modify this policy at any time. Changes will be posted on our website and will apply to purchases made after the modification date.