Effective Date: [01 April 2024]
Thank you for choosing QuriousMind.co.in. (“Qurious Mind Infotainment Pvt Ltd”, “QuriousMind.co.in,” “we,” “us,” or “our”). This Cancellation and Refund Policy outlines the terms and conditions regarding cancellations and refunds for products or services purchased through QuriousMind.co.in (the “Website”).
Cancellation Policy:
- Cancellation of Orders: You may cancel your order for products or services purchased through the Website within 7 days from the date of purchase, provided that the product has not been shipped or the service has not been rendered. To cancel your order, please contact us at [info@quriousmind.co.in].
- Cancellation of Services: If you wish to cancel a subscription-based service, you may do so at any time by following the cancellation instructions provided within the service platform or by contacting us directly.
Refund Policy:
- Refunds for Products: If you cancel your order within the specified time frame and are eligible for a refund, we will process/credited the refund to the original method of payment within 14 business days. Please note that shipping and handling fees are non-refundable.
- Refunds for Services: Refunds for services will be provided on a case-by-case basis, depending on the nature of the service and the terms of the service agreement. Please contact us for more information regarding refunds for services.
Exceptions:
- Custom Orders: Products or services that are custom-made or personalised may not be eligible for cancellation or refund. Please contact us for more information regarding custom orders.
- Digital Products: Digital products, such as software licences or downloadable content, may be subject to special terms and conditions regarding cancellations and refunds. Please review the specific terms provided with the product.
Chargebacks:
- In the event of a dispute or unauthorised charge on your credit card statement, please contact us directly to resolve the issue before initiating a chargeback with your bank. Chargebacks may result in additional fees and the suspension of your account.
Changes to this Policy:
- We reserve the right to update or modify this Cancellation and Refund Policy at any time. Any changes will be effective immediately upon posting to the Website. We encourage you to review this policy periodically for any updates.
Contact Us:
If you have any questions or concerns about this Cancellation and Refund Policy, please contact us at [info@quriousmind.co.in].
Thank you for choosing QuriousMind.co.in. Your satisfaction is our priority.